Shipping Policy for House of Culture
Our goal is to provide a seamless shopping experience for customers worldwide. Whether you're located in the US or beyond, we're committed to delivering our beautiful clothes to your doorstep.
1. Processing Time:
- At House of Culture, we aim to ship all orders within 24 to 48 hours (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Rates:
- We utilize Shopify Shipping to provide you with the best-discounted rates for shipping through USPS, UPS, FedEx, and DHL. Shipping charges are calculated based on the weight of your order and your delivery address. You can view the shipping charges before completing the checkout process.
3. Shipping Methods:
- Customers can choose their preferred shipping method at checkout. We offer a variety of options, including standard shipping, expedited shipping, and overnight shipping. The available options will be displayed during the checkout process.
4. International Shipping:
- House of Culture proudly offers international shipping. International shipping rates and delivery times may vary based on your location and the shipping method selected during checkout.
5. Shipping from Location:
- All packages are shipped from our location in Boston, Massachusetts.
6. Estimated Delivery Time:
- The estimated delivery time will vary based on your location and the shipping method selected during checkout. Please note that delivery times may be affected by factors beyond our control, such as customs processing or unforeseen weather conditions.
7. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number through the carrier's tracking system.
8. Order Changes and Cancellations:
- If you need to make changes to your order or cancel it after it has been placed, please contact House of Culture as soon as possible. We will do our best to accommodate your request, but once the order has been processed, changes may not be possible.
9. Lost or Damaged Items:
- House of Culture is not responsible for items lost or damaged during transit. If your order arrives damaged, please contact the carrier and House of Culture immediately to file a claim.
10. Contact Information:
- If you have any questions about House of Culture's shipping policy, please contact us at Hello@HOCBoston.com.
Note: This shipping policy is subject to change without notice. Please review it regularly for updates.